How to spot a scam

Sometimes scammers pretending to be Belong manage to trick our customers out of information and money.

If you know or suspect you’ve been the victim of a scam, take these steps:
  • If you shared banking information, contact your bank immediately to stop or investigate any transactions
  • If you shared usernames or passwords, change them immediately. If you use the same combination elsewhere, change them too
  • If you shared identity information such as your passport, Medicare, driver licence or contact details, visit ID Care to get help on your next steps.
  • If you’re not sure if you’ve been a victim of a scam and you didn’t share any sensitive information, see the ACCC list of common scams 
You need to know: We'll never ask for your passwords, PIN numbers or banking login details over the phone, in an email or in an SMS.

Suspicious calls
If you’re not sure if the caller is genuine, the best thing to do is hang up and contact support. Tell us what the caller was saying and we can identify whether the call was genuine or not. 

Suspicious emails or SMS
If you’re not sure if an email or SMS is genuinely from us, contact support and we can look into the matter for you. Copy and paste the message into the support request so we can check it against our records. Don’t click any links in the email or SMS, or download anything that it suggests.