What do I do if I can't pay my bill?

Belong is committed to providing simple plans with no surprises. But we also realise that life can throw all kinds of curve balls, and you may find yourself in genuine financial hardship and unable to pay for your Belong service. 

These situations may include, unemployment, sudden illness, a death in the family, or being affected by domestic or family violence, natural disaster such as fire, flood or drought, or any other temporary or ongoing cause.

How we can assist you

If your situation meets our Financial Hardship policy criteria, we’ll work with you to get control of your Belong account sooner. Simply contact support below. You'll be asked to log in to your account before proceeding. 

What happens if we don’t hear from you?

If your bill continues to go unpaid your service will eventually be restricted, then suspended and then finally disconnected. For more info check out What happens if I can't pay my mobile bill?

Things to know: You'll still be able to make outbound calls to emergency numbers (such as 000 and 112) while your service is restricted or suspended.