Skip to content

What happens if I can't pay my bill?

Belong is committed to providing simple plans with no surprises. But we also realise that life can throw in some surprises and you may find yourself in genuine financial hardship and unable to pay for your Belong service.

These situations may include, unemployment, sudden illness, a death in the family, or being affected by domestic or family violence, natural disaster such as fire, flood or drought, or any other temporary or ongoing cause.

How we can assist you

If your situation meets our criteria, we’ll work with you to get control of your Belong account sooner. Simply . We're here to help.

If you’re not already logged in, you’ll be directed to log in to your account before proceeding.

What happens if we don’t hear from you

If your monthly payment has not been paid 10 days after its due date, your service will automatically be reduced to include only: emergency outbound calls, inbound calls and messages, and data speeds to a maximum of 64kbps. If your payment has still not been made 25 days after its due date, your service will be suspended and you will lose your data bank.

To recover your service after suspension, simply pay any outstanding amount plus your next monthly payment via the Belong app or via logging in to your account within 60 days of the original payment due date.

Things you should know: You'll still be able to make outbound calls to emergency numbers (e.g. 000 and 112) while your service is reduced or shaped.

Was this article helpful?

Still need help? Get in touch

Drop us a line and we'll be in touch pronto to help you out. During business hours we'll generally get back to you within two hours.