Moving your Belong broadband internet to your new home?
Let’s face it, moving home is not an easy time. You’re literally packing up your entire life and taking it over to your new place. And while your mates might help you out with some things, moving your broadband is best left to the experts.
At Belong, we make moving broadband internet a hassle free process from start to finish.
I'm a new customer
If you’re new to Belong, you can experience our hassle free service from the get go and settle in with Belong broadband. We’re here to help you every step of the way and you’ll feel right at home with our great value plans. Before you get started below, it’s good to have an idea about how many people will be using the internet, how much data you’ll need and if you’d like to save money in the long run or enjoy the freedom of paying month by month. We offer options to suit everyone, so get moving with Belong now as a new customer.
Joining Belong? Experience our hassle free service right from the start!
- Find out what plan suits you
- Pay on the first of the following month after sign up
- Arrange sign up quickly online and let Belong do the work for you
I'm an existing customer
Already loving being a Belong customer? That's great news because as an existing customer, you can arrange your broadband move quickly and easily online by simply signing in to your account and choosing the right plan. We know moving home can also be an expensive time, which is why we won't charge you any fees to move.
Moving your broadband internet? Start now in a few easy steps.
- Sign in to your account
- Click on the 'Move with Belong' icon and answer a few easy questions
- Enter your new address and your expected move in date
- Once your request has gone through, you can track its progress online via Order Tracking.
Here are some Frequently Asked Questions to assist you:
You're moving! That's great. Sign in to your account to move your Belong service with you. Alternatively, see Moving Home for more information. Remember to keep your modem as you can take it with you. If you are on a contract and Belong is available at your new address, we will restart your contract term once your service is activated at your new place.
We don’t charge you anything to move your Belong service to a new address. If you’re moving to an nbn area, an additional connection charge may apply if you are in a newly constructed building.
Unfortunately, no. We can only progress your order after you become the householder of your new home. If you sign up for a Belong ADSL2+ Bundle before moving in, your service won't be activated until some time after you move in. Then, you should receive your modem within 1-4 business days after your move in date and your service should be activated between 8-23 business days, (depending on what work is required to have your phone line set up, which may include installation and cabling). We’ll send you an SMS when your service is activated and ready to use. If you'd like to sign up for Belong Broadband on the nbn, or for Belong ADSL2+ Broadband (not a bundle), wait until you move in to your new home to submit your order, as we start working on the dispatch of your modem and activation of your service after you submit your order. This means your modem could be delivered and your service activated before you move in. You could also be charged for a service you haven’t used.
When you move home you can take your Belong Voice number with you, if you are moving within the same state. If you relocate to another state you will need a new number. If you can’t take your Belong broadband service with you then the price of your Belong Voice app will increase.
If you have recently moved into an address where there is already an active phone service connected not under your name, you can still join Belong. If it is identified that your order requires a Proof of Occupancy we will contact you. Why do I need to show Proof of Occupancy? As the previous occupant at this address has not arranged for the disconnection of their phone service, we need ‘Proof of Occupancy’ (i.e. proof that you live at your address) to allow us to pursue this matter on your behalf. In order for Belong to take ownership of the line and allow your connection to proceed, Belong must sight a Proof of Occupancy document to confirm your residence. This authorises Belong to disconnect the existing line on your behalf. What Proof of Occupancy documents can I provide? A Proof of Occupancy document can include any one of these: Lease Rental Agreement Contract of Sale Letter of confirmation from a nursing home (on appropriate letter head) Statutory declaration* from the new occupant and a utility bill (e.g. rates, power, water) Statutory declaration* from the property owner and the rent receipt from the new occupant Statutory declaration* from the property owner and the bond payment receipt Letter from the real estate agent and the rent receipt from the new occupant Letter from the real estate agent and the bond payment receipt. Please send through pages which include all these details: Full name Service Address Lease/rental commencement date or settlement date If you need to provide Proof of Occupancy, scan a copy of the accepted document and email to email@example.com. *Please Note: If your name is different to your account details, please include a statutory declaration to explain the difference with supporting information such as Drivers Licence or Marriage Certificate A statutory declaration must be signed by an appropriate witness e.g. a Justice of the Peace, police officer, chemist, or medical practitioner. When will my service be connected? Once the documents have been received and validated, your service will generally be connected within 10 business days, or on your Requested Connection Date, whichever is later. Please note that if your Proof of Occupancy documents have not been received within 14 business days of the Requested Connection Date, your order may be withdrawn.
Moving from your old home
4 weeks to go
- Book your removal company
- Organise contents and household insurance for your new home
1-3 weeks to go
- Redirect mail and change your contact details with authorities
- Arrange any repairs and book cleaners
- Transfer and set up utilities at your new address
- Discontinue any delivery services, newspapers, automated payment plans and local memberships
- Arrange time off work on moving day
The day before
- Defrost and empty out your refrigerator. Have a portable Esky and ice to transport contents
- Lock all doors and windows, turn off hot water system if required
- Return all keys to the Real Estate Agent or new tenant. Lock house, turn off power, tighten all taps, check gas and electrical
At your new home
- If leasing, take note of the condition of the property. If necessary, take photos and attach it to your copy of the condition report
- Check all utilities are connected and that the hot water service is on
- Check your inventory if moving from storage, interstate or overseas. Contact the moving company immediately if anything is missing
- Make sure you have spare keys and instructions for your new home