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We can get you up and running with ADSL services however ADSL2+ services are restricted at your location:

Your address is within the Belong Extended Network where there is a higher cost to connect and maintain ADSL services.

We can get you up and running with ADSL services however ADSL2+ services are restricted at your new location:

Your address is within the Belong Extended Network where there is a higher cost to connect and maintain ADSL services.

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We can get you up and running with ADSL services on a new number. ADSL2+ services are currently restricted at your location:

We can get you up and running with ADSL services on a new number. ADSL2+ services are currently restricted at your new location:

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We can get you up and running with ADSL services however ADSL2+ services are restricted at your location:

We can get you up and running with ADSL services however ADSL2+ services are restricted at your new location:

Continue

Good news, we can get you up and running with ADSL2+ bundles:

Your address is within the Belong Extended Network where there is a higher cost to connect and maintain ADSL services.

Good news, we can get you up and running with ADSL2+ bundles:

Your address is within the Belong Extended Network where there is a higher cost to connect and maintain ADSL services.

Continue

Good news, we can get you up and running with ADSL2+ bundles on a new number:

Good news, we can get you up and running with ADSL2+ bundles on a new number:

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Good news, we can get you up and running with ADSL2+:

Good news, we can get you up and running with ADSL2+:

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Good news, Belong on the NBN is available at the address you entered:

Good news, Belong on the NBN is available at the new address you entered:

Congratulations. You can switch to the nbn network.

NBN™ has introduced a new NBN connection charge for newly constructed buildings. Based on your address, this charge will apply to you.

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Good news, Belong on the NBN is available at your address:

Good news, Belong on the NBN is available at your new address:

Congratulations. You can switch to the nbn network.

NBN™ has introduced a new NBN connection charge for newly constructed buildings. Based on your address, this charge will apply to you.

Continue

Good news, Belong on the NBN (FTTB) is available at the address you entered:

Good news, Belong on the NBN (FTTB) is available at the new address you entered:

Congratulations. You can switch to the nbn network.

NBN™ has introduced a new NBN connection charge for newly constructed buildings. Based on your address, this charge will apply to you.

Continue What is FTTB?

Good news, Belong on the NBN (FTTN) is available at the address you entered:

Good news, Belong on the NBN (FTTN) is available at the new address you entered:

Congratulations. You can switch to the nbn network.

NBN™ has introduced a new NBN connection charge for newly constructed buildings. Based on your address, this charge will apply to you.

Continue What is FTTN?

You've entered the following address:

Good news, Belong on the NBN is available at your address:

Good news, Belong on the NBN is available at your address:

NBN™ has introduced a new NBN connection charge for newly constructed buildings. Based on your address, this charge will apply to you.

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Critical Information Summary - Belong ADSL2+ Broadband

Belong Home / Critical Information Summaries / Critical Information Summary - Belong ADSL2+ Broadband

 

You can download a PDF copy of the Critical Information Summary here

When you’re signing up to something new, it’s important to know what’s what. Here’s a summary of all the essential information about your plan.

There is a limit of one Belong service per household.

Information about the service

We offer ADSL2+ broadband plans wherever possible. If an ADSL2+ broadband internet service isn’t available at your location, you will be offered an ADSL broadband internet service on the same terms if available.

ADSL2+ is a broadband service that uses your existing phone line and allows you to use your phone or fax line while you’re on the internet.

To sign up for a broadband service, you’ll need access to an existing landline phone service on the Telstra network at your premises.
There is a limit of one Belong service per household.

What is my data allowance?

Your initial monthly data allowance is:

  • Regular: 100GB
  • Large: 1000GB

Any allowance that you haven’t used will expire at the end of each month.

What happens if I exceed my allowance?

If you go over your data allowance in a month, your service will be slowed to 256kbs for the rest of that month, but we won’t charge you any extra.

How long do I have to sign up for?

You can take up a Belong service month by month or for a 12 month fixed term.

If you choose the 12 month fixed term, you’ll revert to month by month at the end of your term.

If you’re on a 12 month fixed term and require your service to be moved to a different area, you’ll need to restart your 12 month term to avoid any Early Termination Charge (ETC).

If you’re on a 12 month fixed term plan and your service isn’t available in the area to which you would like it moved, your service will be cancelled and the ETC for that service will apply.

Can I change my data allowance at a later date?

You can change your data allowance to another size available to your month-by-month or fixed term plan at any time but only once a month.

If you increase your data size, you’ll receive the extra data allowance straight away, and the monthly charge for your new plan will apply from the next month. 

If you reduce your data size, we’ll move you to the new plan at the start of the next month, and your monthly charge and data allowance will change from the next month.

Information about pricing 

Month by Month

How much will I pay upfront?

You'll pay $60 for your new modem and nothing for standard activation.

How much will I pay?

The minimum cost for your service is:

Service

Monthly Fee

Min Cost

Data Allowance

Regular

100GB

$40

$100

($40 monthly fee + $60 modem)

100GB

(0.04¢ per MB)

Large

1000GB

$55

$115

($55 monthly fee + $60 modem)

1000GB

(0.01¢ per MB)

The minimum cost covers the upfront modem fee, standard activation and first full month’s service fee.

12 Month Fixed Term

You’ll receive a $5 credit off your monthly plan fee and your modem is free.

Service

Monthly Fee

Min Cost

Data Allowance

Regular

100GB

$40

$420
(12 x $40 monthly charge
– 12 x $5 monthly credit)

100GB

(0.04¢ per MB)

Large

1000GB

$55

$600
(12 x $55 monthly charge
– 12 x $5 monthly credit

1000GB

(0.01¢ per MB)

The minimum cost covers the upfront modem fee, standard activation and 12 months service fees. Your modem is free.

Note: Bolt-on options such as Belong Voice service and any special offers or promotions which may apply from time to time are not reflected in these charges. 

How will I be billed?

You’ll be billed on or about the 1st of each month (billing month) for that month’s service. You’ll need to pay your bill using direct debit from your credit card or PayPal account.

What happens if I cancel my Belong service?

If you cancel your service, we won’t refund any fees that you’ve already paid to us.

If you’re on a month to month plan and you cancel it after activation but before your first monthly bill you’ll be charged one month’s plan charge.

If you’re on a 12 month fixed term plan and you cancel after activation but before the 12 month term has ended, you’ll be charged an Early Termination Charge (ETC), the maximum ETC is $240 and decreases by $20 each billing month.
Any ETC incurred will be deducted from your credit card or PayPal account on the date you cancel your service or shortly thereafter.

Other Information

How fast is my broadband service?

Our plans provide download speeds of up to 20Mbps with ADSL2+ and 8Mbps with ADSL into the home. Actual speeds may be slower and will vary due to a number of factors such as your distance from an exchange, the network connecting the exchange, your equipment and software and internet traffic. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

How do I keep track of my usage?

You can keep track of your usage online by logging in to your account on our website at belong.com.au. We’ll also send you alerts when you are approaching your monthly data usage limit.

What should I do if I need help?

If you’ve got questions about your plan or service, visit belong.com.au/contact-us. You can also call us on 1300 BELONG (1300 235 664). 

What should I do if I have a complaint?

At belong.com.au/contact-us you’ll find details about who to contact if you have a complaint.

If we can’t resolve your complaint, you can contact the Telecommunications Industry Ombudsman on 1800 062 058. For full contact information for the TIO, visittio.com.au/about-us/contact-us.

This is a summary only. Full legal terms are available at belong.com.au/customer-terms