Contact Us

Save time. Manage your account online.

Manage your Belong
service

You're in control! View and change your plan,top up or gift mobile data, block your SIM and check out what else is available.

Make a payment

In just a few clicks, you can change your payment method, download your current or past invoices or make an overdue payment.

Track your broadband order

Just signed up to Belong broadband and want to know where your order is at? Check its progress and the status of your modem delivery right here.

Update your personal details

You can change your contact number, account password or email address here, in your own time.

Support and broadband network updates

Get step by step help for common broadband and mobile troubleshooting issues, plus up to the minute broadband network status updates.

Check your data

Stay on top of your data online, so you know how you're tracking. Need more data? You can upgrade your data allowance for mobile and broadband once per monthly payment cycle.

Move with Belong

Changing your address? Take your Belong broadband service with you

Belong on your mobile

If you're always on the move, download the Belong app for iPhone or Android to access all of your account details at your fingertips.

Find answers in Help Topics

Check out our range of Help Topics for ADSL, nbn™ and mobile covering topics including:

  • Looking to join Belong
  • Getting started
  • Managing your Belong account
  • Billing and payments
  • Troubleshooting

Get in touch

Mobile

The quickest way to get help for mobile is to leave a support request


Support Request

Broadband

Chat to our team by phone


Call Belong

We stand behind our Belong service

We care about what you think, and welcome your compliments, complaints and suggestions. If you do have a concern, or feedback, please let us know. Our team can be contacted 24x7.

Most issues can be solved by searching our Help Topics in the broadband support centre or mobile support centre.

If we're unable to resolve the issue, you can lodge a complaint by following the steps in our complaint handling process. We will review your complaint and do our best to resolve it for you.